Terms of Service

1. Who you are contracting with

Corveonic LLC is a New York limited liability company. "Corveonic," "we," and "us" mean Corveonic LLC. "You" means the business that engages us.

Our address for notices is 3130 43rd Street, Astoria, NY 11103.

2. Governing law and venue

New York law governs these terms and our agreements with you, without regard to conflict-of-laws rules. Any dispute that goes to court will be brought in the state or federal courts located in Queens County, New York, and both of us agree to that court's jurisdiction.

3. What we do

Corveonic builds and runs business automation for small businesses: workflow automation and system integrations, SMS and missed-call text-back, custom dashboards and reporting, websites and web applications, and the ongoing management and support of all of it.

The specific work we do for you is defined in your signed proposal, statement of work, or master services agreement. If anything in your signed agreement conflicts with these terms, your signed agreement wins.

4. How engagements are structured

Two things, billed separately, always.

A monthly retainer covers the platform, the managed operations and support, and the monitoring and reporting. It runs for an initial term of 90 days and then continues month to month until cancelled. It is billed monthly in advance and renews automatically each month until you cancel it. You can give notice of cancellation at any time — including during the initial term. Service and billing continue through the later of 30 days after we receive your notice and the end of the 90-day initial term. There is no annual lock-in, no notice period longer than 30 days, and no automatic price escalator. If you choose to prepay a year for the discount, you can still cancel at any time — we refund the months you have not used, recalculated at the standard monthly rate. The refund policy sets that out in full. The annual option is billed once, in advance, for the year — twelve months for the price of ten — and renews for a further year unless cancelled; we email you at least 30 days before each renewal with the renewal date and the amount.

Project work — a website, an integration build, a dashboard, a custom application — is quoted and invoiced separately, against milestones. It is not a subscription and does not renew.

Full cancellation, refund and milestone terms are on our Refund and Cancellation Policy.

5. Payment terms

• Invoices are due Net 15.
• Overdue amounts accrue a late charge of 1.5% per month on the outstanding balance.
• We may suspend work and platform access on overdue accounts after giving you notice.
• Recurring charges are collected automatically from the payment method on file. ACH is our default method.
• Usage above your plan's included amounts is billed in arrears at the published rates.
• Third-party costs you authorise — carrier fees, software licences, ad spend — are passed through and are not included in our fees.

6. Separately stated charges and sales tax

We price and invoice every component of an engagement as its own line item. A monthly retainer invoice shows the platform subscription, the managed operations and support, and the monitoring and reporting as separate charges. A setup invoice shows platform configuration, custom development to your specifications, and training and handover as separate charges.

New York sales tax is charged on taxable items where applicable, at the rate for your location, and is shown as its own line. If your business holds a valid exemption certificate, send it to us and we will apply it.

Corveonic LLC holds a New York Certificate of Authority to collect sales tax, and collects and remits New York sales tax as the law requires.

7. Who owns what

Your data is yours. Everything you or your customers put into the platform — records, contacts, messages, recordings, reports — belongs to you. You give us permission to use it only to deliver the services.

Work built specifically for you is yours, once you have paid for it. Code, configurations and materials we create to your specifications under a statement of work are assigned to you on payment in full for that work.

The platform is ours, and you get a licence to use it. Corveonic's underlying platform — our codebase, tools, libraries, frameworks, connectors, AI agents, prompts and prompt templates, evaluation harnesses, scripts, methodologies and reusable components, whether they existed before we started work for you or were developed while performing services and are of general application rather than specific to your confidential information, business processes or data — remains ours. We grant you a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence to use it as incorporated in your deliverables and solely for your internal business purposes. That licence is not sublicensable and does not include a right to redistribute the platform or receive its source code. All rights not expressly granted are reserved.

We keep working. Nothing here limits our right to perform similar services for other clients, or to use, develop and commercialise our platform, our general knowledge, skills and experience, and any tools, methodologies or components that do not embody your confidential information or the work built specifically for you.

8. What we need from you

• Give us timely access to the systems, accounts and information the work requires, and a named person who can make decisions.
• Review and approve deliverables within 10 business days. Each milestone includes two rounds of revisions; further revisions are billed hourly at our published rate.
• Anything outside the agreed scope needs a written change order before work starts.
• Keep your own accounts, credentials and devices secure, and tell us promptly if you think an account has been compromised.
• Use the service lawfully, and don't use it to send anything unlawful, deceptive, or harassing.
• Never send us card numbers, security codes, or bank credentials by email, SMS, chat, or in a portal note. If you do, we will delete them.

9. Messaging: you are the sender, and you warrant consent

You are the sender of record for every text message and every call your Corveonic systems send or place. You decide who is contacted, what is said, and when. We build and operate the machinery; the messages are yours.

You warrant that, for every phone number contacted:

• You have obtained and can produce prior express written consent meeting 47 C.F.R. § 64.1200(f) — a signed agreement authorising messages to that specific number, disclosing that an automated system is used, and disclosing that the person is not required to sign as a condition of buying anything.
• You will honour any revocation of consent made by any reasonable method, within 10 business days. You will not require a specific keyword. STOP, QUIT, END, REVOKE, OPT OUT, CANCEL and UNSUBSCRIBE are always sufficient.
• You will not upload a contact list without a per-contact record of where that consent came from.

Quiet hours. No message may be sent outside 8:00 a.m. to 9:00 p.m. at the recipient's location. Our platform enforces this window automatically and it cannot be overridden — late sends are queued to the next morning. That enforcement does not transfer responsibility to us. New York General Business Law § 399-z carries a fine of up to $20,000 per violation for telemarketing, including text messaging, outside that window at the customer's location, independently of the federal rule.

Content and timing are yours. You review, edit, and affirmatively approve every message template before it can send, and we keep an audit log of that approval. We are not your agent for these communications.

We can stop. If we reasonably believe messages are being sent without valid consent or outside the permitted window, we may suspend sending immediately and without liability, and we will tell you why.

You will indemnify us for claims arising from your messaging — including claims that consent was invalid, that content was unlawful, or that timing was improper — including our defence costs as they are incurred. This indemnity is not subject to the liability cap in §12.

10. What we promise, and what we don't

We will perform our services in a professional and workmanlike manner, using people who know how to do the work.

We do not promise business results. We do not guarantee a number of leads, a revenue increase, a booking rate, or a return on investment.

AI outputs are not guaranteed. AI features can be wrong, incomplete, or make things up. We do not warrant the accuracy, completeness, or non-fabrication of AI-generated output. You are responsible for human review of AI output used in any consequential decision.

We are not your lawyer, accountant, or compliance officer. Nothing we deliver, and nothing on this site, is legal, tax, or regulatory advice.

Third-party services we integrate — carriers, payment processors, model providers, the software you already use — are provided by those parties on their own terms, and we do not warrant them.

Except as stated here, our services are provided "as is" and we disclaim all other warranties, including merchantability and fitness for a particular purpose, to the fullest extent the law allows.

11. Confidentiality [+IA]

Each of us will keep the other's confidential information confidential, use it only for the engagement, protect it at least as carefully as our own, and return or destroy it on request when the engagement ends. This doesn't cover information that is public, already known, independently developed, or lawfully received from someone else — and either of us may disclose it if legally compelled, after telling the other where we're allowed to.

12. Limitation of liability

Neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost revenue, even if warned they were possible.

Our total liability is capped at the fees you paid us in the 12 months before the claim arose, except for the carve-outs below.

The cap does not apply to: our indemnification obligations; breach of confidentiality; gross negligence or willful misconduct; infringement of a third party's intellectual property; or your obligation to pay for work performed.

Data security incidents are subject to a separate cap of $100,000 USD.

13. Indemnification [+IA]

You will indemnify us against claims arising from your data (including that you had the rights and consents needed to give it to us), your messaging (see §9), your use of the services outside the agreed scope, and your breach of these terms.

We will indemnify you against claims that our platform, as we provided it, infringes a third party's US intellectual property rights — provided you tell us promptly, let us control the defence, and cooperate. If such a claim arises we may modify the platform, obtain a licence, or terminate the affected services and refund fees paid for the unused period.

14. Term, termination and cancellation

The retainer's initial term is 90 days, after which it continues month to month. Either of us may give notice of termination at any time, with the retainer running through the later of 30 days after notice and the end of the 90-day initial term. We may suspend or terminate for non-payment after notice, or immediately for unlawful use.

When an engagement ends: you can export your data for 30 days, after which we delete it; the licences in §7 survive for work you have paid for in full and end for work you have not; and any amounts you owe remain due.

Cancellation mechanics, notice, and what happens to money already paid are on the Refund and Cancellation Policy.

15. Disputes [+IA]

We talk first. If either of us has a dispute arising out of these terms or our work together, that party will raise it with the other in writing, and the other will respond within 10 business days. Both of us will make a good-faith effort to resolve the dispute directly before anyone goes to court.

Then the courts decide. Any dispute we cannot resolve informally will be brought in the state or federal courts located in Queens County, New York (see §2), and both of us consent to the jurisdiction and venue of those courts. These terms do not require arbitration.

One exception. Either of us may seek injunctive or other equitable relief in any court of competent jurisdiction to protect confidential information or intellectual property, without first completing the informal step above.

16. How charges appear on your statement

Charges from Corveonic appear on your card or bank statement as CORVEONIC (or, for individual product charges, the shortened form CORV followed by the product name).

17. Changes to these terms

We may update these terms. We will post the change here with a new "Last updated" date, and we will give clients notice of material changes before they take effect. Your signed agreement is not changed by an update to this page.

18. Other terms [+IA]

Neither of us may assign these terms without the other's consent, except to a successor in a merger or sale of substantially all assets. Neither of us is liable for delays caused by events outside our reasonable control. If a provision is unenforceable, the rest stays in force. Notices go to the addresses in §1 and §19. These terms plus your signed agreement are the entire agreement between us on this subject. There are no third-party beneficiaries. Sections 6, 7, 9, 11, 12, 13 and 15 survive termination. We will not use your name or logo publicly without your written permission.

19. Contact

support@corveonic.com · (718) 513-8979 · 3130 43rd Street, Astoria, NY 11103

Corveonic LLC, a New York limited liability company.